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Root Capital: Learning from constituent feedback
Too often in the non-profit realm, customer feedback is synonymous with funder satisfaction. Don’t get me wrong: donors and investors are critical and valued stakeholders in any change-making operation. We should be seeking their feedback. …
Who decides the priorities for medical research?
Who decides what gets researched in healthcare and medicine? Traditionally, the agenda is set by researchers and industry. Patients and the public have minimal influence, despite being both the ultimate beneficiaries and the funders, as …
The farmers’ voice in agricultural development
The Alliance for a Green Revolution in Africa (AGRA) was founded in 2006 through a partnership between the Rockefeller Foundation and the Bill & Melinda Gates Foundation to fulfil the vision of an Africa that …
Kettles, robins and chickens: the epistemology of feedback
If we want to promote feedback as an integrated and essential tool in the shed of social impact, ranged above the workbench with the screws of social investment, the hammer of the RCT and the …
Is Constituent Voice a proxy for randomized controlled trials?
The short answer is no. At first sight, it seems that randomized controlled trials (RCTs) and Constituent Voice (CV) could be substitutes for each other because they both seek to ascertain a programme’s effect. In …
Civic solutions: a new era for citizen feedback
Within three weeks this year, four blizzards dumped seven feet of snow and sleet on Boston. Commuters found themselves standing in the cold for more than an hour waiting for MBTA trains, with no way …
Of the people, by the people, and for the people
‘… for the popular principle of justice is to have equality according to number, not worth, and if this is the principle of justice prevailing, the multitude must of necessity be sovereign and the decision …
Why aren’t we learning?
There are signs of growing unease with impact measurement in the charity sector. At the most recent Association of Charitable Foundations conference the whole concept faced something of a backlash. At NPC, we’ve started to …
Net Promoter Score for non-profits?
‘We believe that listening to beneficiaries is both the right and the smart thing to do.’ This statement perfectly encapsulates the philosophy underpinning the work of the Fund for Shared Insight (‘Shared Insight’). Shared Insight …
From best practice to common practice: interview with Kathy Reich
Early in 2014, seven foundations came together to create the Fund for Shared Insight. Nine months later, the fund has awarded its first grants – remarkable progress considering the pace at which philanthropic collaboration usually …