Author Archive:
Melinda Tuan
Why we all need to Listen for Good
Non-profits that work directly with individuals want to improve their services, and recognize the power of hearing directly from those they seek to help. In a recent Center for Effective Philanthropy (CEP) survey, 99 per …
Net Promoter Score for non-profits?
‘We believe that listening to beneficiaries is both the right and the smart thing to do.’ This statement perfectly encapsulates the philosophy underpinning the work of the Fund for Shared Insight (‘Shared Insight’). Shared Insight …
